Refund Policy

Last updated: June 2026

At ExPauci, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund and return policy below.

Returns

Customers may request a return within 14 days of receiving their order.

To be eligible for a return, items must:

• Be unused and unworn
• Be in their original condition
• Include original tags and packaging
• Not show signs of damage caused by the customer

To request a return, please contact us before sending any item back.

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Sale or clearance items
• Personalized or custom-made products
• Items returned without prior approval

Refunds

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method within 5–10 business days.

Shipping fees are non-refundable unless the item received is defective or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide photographs and details of the issue so we can assist you as quickly as possible.

Exchanges

We only replace items if they are defective, damaged, or if the wrong item was sent.

Contact us to arrange an exchange.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Contact Information

ExPauci

Email: expaucioficial@gmail.com

Phone: +351 934 818 962

Address: Rua da Bela Vista, Camarate, 2680-185, Portugal